Your First Service
What to Expect — From Scheduling to Completion
If you have never hired pest management before, here is exactly how our process unfolds.
After Scheduling
Once your appointment is scheduled, communication begins.
If applicable, you will receive a confirmation text approximately one week in advance from our dedicated client communication line. This message confirms:
- Service date
- Two-hour arrival window
This line is reserved for service-related communication and allows priority response.
You may wish to save this number to your phone so future service messages are easy to recognize.
Tire Swing Client Communication Line: 205.831.4196
This line is used for text communication regarding scheduling and service updates and does not receive voice calls.
Message Timing
Routine service messages are sent after 9:00 AM and never late in the evening.
This helps ensure clients are not receiving automated service messages early in the morning or late at night. If there is an active conversation regarding scheduling or service that you initiated, responses may occur outside this window as part of ongoing communication.
The Day Before Service
A reminder message is sent the day prior to your appointment confirming service for the following day.
Clear communication. No uncertainty.
Day of Service — En Route
On the day of service, you will receive:
- A text message with an updated estimated time of arrival
- A live tracking link so you can follow Stewart in real time
Upon arrival, you will receive a brief message indicating service will begin momentarily.
At the Door
Before bringing any equipment inside, Stewart will come to the door first to:
- Introduce himself
- Review any concerns
- Discuss recent activity
- Confirm access areas
This ensures inspection is guided by current conditions.
Inspection
Inspection comes before treatment.
Interior areas are evaluated first.
Interior inspection and any interior treatment are completed before exterior work for three reasons:
- Addressing the interior first helps ensure any pest pressure is directed outward rather than potentially pushed inside by exterior treatments.
- If a homeowner needs to leave after providing access, the interior portion of service can be completed without requiring them to wait for exterior work to finish.
- Completing the interior portion first also helps prevent bringing dirt, mud, or debris from exterior work into the home.
Interior areas are evaluated first, including:
- Plumbing penetrations
- Baseboards and potential entry points
- Attics or crawlspaces where applicable
Exterior inspection follows:
- Foundation lines
- Window and door thresholds
- Eaves and potential nesting areas
Findings are documented as part of your property record.
Treatment
Treatment is applied based on inspection findings.
Applications are targeted and intentional — not indiscriminate.
Exterior protection focuses on entry prevention and perimeter stability.
Interior treatment is applied where conditions indicate.
Safety
Most exterior treatments do not disrupt your routine.
If interior materials are applied:
- Treated surfaces should be allowed to dry before contact
- Pets and children should avoid treated areas until dry
Clear guidance is provided prior to application.
Before Departure
Before leaving the property, four things occur.
1. Baseline Condition Report
A detailed Baseline Condition Report (BCR) is emailed, establishing the documented starting condition of your property within our reporting system.
2. Payment & Receipt
Once service is completed, payment is processed and a receipt is emailed immediately.
Processing occurs after the work is finished and before departure.
3. Discussion of Next Steps
Findings from the visit are reviewed in person.
If follow-up service is required, timing is discussed clearly.
If ongoing service is selected, schedule and cadence are confirmed.
4. Ongoing Protection (If Applicable)
If enrolled in ongoing service, protection continues on a structured schedule.
Between visits, coverage remains in place as part of your plan.
Your first service establishes clarity.
Ongoing service maintains it.